23%Average Handle Time
27%Conversational Fluency
25%Customer Satisfaction
DeepTech Group is very excited about the possibilities that our Advisory partnership with Meaning brings to our Network. With our AI vetting and deep go-to-market expertise in the customer services markets, we see Meaning as a disruptive technology and a game changer for those companies that offshore support and serve customers and build trust locally. This means the world is a bit smaller.
Meaning's ability to dynamically transform an agent's voice to match the voice of the customer is game changing. Not only does it impact average handle time, conversion rates, and unnecessary customer escalations, the improvements in conversational fluency also dramatically improve overall customer satisfaction.
Using Meaning’s professional voice avatars improved the conversation experience for our customers, making the agents easily understood, reducing the average time to complete a sales call, and improving efficiency.
Real-time Voice Harmonization
Streamline conversations by meeting agents and customers where they are to improve the customer experience
Noise Cancellation
Remove unwanted background noises and distractions to improve call quality and reduce handle time
Conversational Fluency
Ensure agents and customers understand each other creating an environment for productive conversations
Dialog Coaching
Post-conversation feedback motivates your agents to learn and improve, leading to better outcomes
